FAQs

You can purchase Falon Brianne prints or originals online, and your purchase will be delivered to your door. For orders of commissioned work, please contact us here.

All Falon Brianne prints are made to order.  If you are looking for something specific and don't see a print or original in a size you are looking for, please just ask!  Contact here

Original artwork and prints will ship by USPS, UPS or FedEx.  Large or oversized original artwork will will ship out via freight carrier.  Please make sure we have your contact phone number as well as email so we can reach you if need be.

If you require an alternate shipping method, please contact us.

Originals are delivered to a crating company that specializes in the safe arrival of your artwork. Small and larger original artworks are handled according to the requirements due to the size. Smaller artworks may be boxed instead of crated. Craters will wrap your artwork in a special paper that lays on the painted surface, with bubble wrap and foam. It is then crated in a wood box for shipment. This basic service is usually to the driveway delivery address.

The shipper will contact you directly if any special instructions or options you might require.  Make sure we have your shipping address if different from your payment information, as well as email and phone number for contact.

White glove service is available for an extra cost, with this service the shipper will arrange for the shipment to be brought inside the location and uncrate and remove the debris. You can upgrade for this service, please contact us before purchase.

Shipping of original artwork and prints is included at checkout. Contact us for more information on shipping discounts or if picking up locally.

Prints are shipped FREE over $200.00 in the lower 48 states.

If you purchase a Falon Brianne original or print online, this artwork is made to order. Please allow at least two weeks for the print to be created, boxed and shipped to your door. Standard shipping orders take 3-7 business days from the date the items were shipped in the continental US. You will be notified if we need to restock and it will take longer for the order to be fulfilled.

If you purchase a commision work, please allow at least three to four weeks for this artwork to be created, shipped, and arrive at your door.

At this time Falon Brianne does not offer international shipping via our website. Please contact us. We are not reponsible for duties, tariffs, brokerage fees nor individual country import rules and regulations.

PO box deliveries are not available.

Original, Print, and commission artworks are custom made at the time you place your order, and are non-returnable. Please double check your room and doorway measurements before ordering an artwork piece as it will not be returnable if it does not fit. The only return exception for made-to-order items is damage caused in transit or manufacturer's defect.

Refunds are issued in the original payment form and price, not including original shipping and return shipping charges. Returns must be sent to us in the original packaging.

If your item arrived damaged or defective, we are happy to arrange for a replacement. Please contact us at to help you with the process. It is essential that you contact us IMMEDIATELY, as well as documenting the damage with photographs of the item, shipping box and any original packing material. We will use these photos to determine fault. 

For freight deliveries, you MUST be present to inspect your items.  If there is any damage we MUST be notified immediately, and you should not sign off and accept damaged merchandise from the driver unless it is noted on the freight shipping paperwork. With the proper documentation, we will be able to order a replacement item to be sent or issue a refund and have the item returned.  Do not discard the packing materials and shipping box, as these will be required to process the return.

For original and commissioned artwork, Falon Brianne offers custom frames using a variety of wood color choices. Please contact us for pricing and information on frames if not already in product description.

All prints arrive framed and ready to hang.